Refund Policy

1. General Rule — Digital Services

1.1 All Services are digital and intangible. As a result, refunds are limited.

1.2 By purchasing, you acknowledge that performance may begin immediately and that certain deliveries (including keys/credentials) are irreversible.

2. SMM Services

2.1 No Refund After Start. Once an SMM Order is marked “processing,” “in progress,” “started,” or otherwise begins delivery, it is non-refundable.

2.2 Drops/Retention Not Grounds. Drops, decreases, or lack of retention are not grounds for refunds unless the service description explicitly guarantees refill/retention and the conditions for such guarantee are satisfied.

2.3 Refill Credit. Where refill is offered and conditions are met, the remedy is refill (or service credit) as described—not a cash refund—unless required by law.

3. License Services (Keys, Subscriptions, Accounts)

3.1 No Refund After Delivery/Reveal. Once a key is delivered, revealed, viewed, copied, or otherwise made available, it is non-refundable.

3.2 Credentials Delivered. Once account credentials/access are delivered, it is non-refundable.

3.3 Publisher Enforcement. Publisher revocation, account suspension, policy enforcement, region blocks, or changes by a Publisher are not grounds for refunds unless the service description expressly states otherwise.

4. Exceptions (Limited)

4.1 Undelivered Service. If JungleSMM fails to deliver a purchased service (i.e., “complete non-delivery”) and you notify support within a reasonable time, JungleSMM may (at its option) provide:

• Re-delivery; or
• Service credit; or
• Refund to the original payment method, where feasible.

4.2 Legal Requirements. Where refunds are required by applicable law, JungleSMM will comply.

5. Chargebacks and Payment Disputes

5.1 Prohibited. Initiating a chargeback or dispute for delivered digital services is considered abuse.

5.2 Consequences. Chargebacks/disputes may result in Account termination, denial of future service, and submission of evidence (logs, delivery records) to Payment Providers.

5.3 Collections. JungleSMM may pursue lawful recovery of losses caused by chargebacks, including dispute fees and costs.